TERMS AND CONDITIONS FOR REAL ESTATE IMAGES

The Terms and Conditions below will be applied fully and affect your use of our services. By using our services, you agree to accept all terms and conditions below. You must not use our services if you disagree with any of these Terms and Conditions.

Setting Appointments.

Appointments are booked on a first-confirmed basis. We generally book out 5 to 7 days in advance. To ensure you are able to schedule your session on the day of your choosing, please plan on notifying us at least a week prior to the requested date.

Photo-readiness. 

All properties should be photo-ready prior to our arrival.  We do not provide any staging, decorating or styling services. We do not move furniture or personal items. It is your responsibility to ensure that your clients have the home ready for a photoshoot. If the owners are disorganized, or if the home is tenant-occupied, we strongly recommend that you hire a professional home cleaner and/or a stager. We can recommend excellent stagers if needed. 

All home repairs should be completed. If we have to work around workers, this will result in fewer images being produced and/or a higher final price if the session goes longer than the allotted time for the session.

Do plan to arrive early so you can ensure the home is exactly how you want it before our arrival.

Furniture and personal items.

Our policy is that we do not move furniture or personal items. Clutter and extra furniture should be put into storage. Horizontal surfaces should all be free of clutter, leaving only those items that are intended to be part of the final images. Remember to remove personal hygiene products, used towels, and toothbrushes from bathrooms. Please note and do inform the property owners that we are not liable for any damage caused as a result of us moving items in or around the home.

Photoshop policy. 

We use photoshop as a normal part of the processing, but ethics considerations are limiting our ability to alter material facts about the home. Whatever a buyer will see in person in how the photos will be delivered. Upon request, we can alter objects that are not a material fact of the home. This includes for sale signs, debris, watering hoses etc... A-la-carte photoshop enhancing, such as adding artwork on a wall or greening grass is available for $65 per 30 min of retouching.

Additional fees.

All packages include up to one hour on site per 1,000 SF.  If the session is lengthened because we have to wait for your clients to sort rooms out as we go, an additional fee of $65 per 30 min will be assessed to account for the extra time on site.

A truly sub-standard home condition may result in a cancellation of the photoshoot altogether and be billed at $50 + 50% of the cost of the session.

Returns to the property are billed $150, unless we're correcting a mistake or if we're returning due to weather.

Twilight time slots are prime shooting time. They are an upgrade of $50 in addition to the standard shoot fee. This fee is charged to any session happening within one hour prior to sunset.

Travel within the "TMZ" is included in our prices. $1.6 per round trip mile is added outside of the TMZ.

Cancellation/Reschedule policy.

We ask for 24 business hours notice to cancel or re-schedule photoshoots. Within the 24 h window, a cancelation fee of $50 will be assessed. If we arrive to the property to find the shoot is cancelled or are denied access to the property, 50% of the quoted shoot amount will be assessed, in addition to the $50 cancellation fee.

Bad Weather.

Overcast and rainy days are actually really good for shooting interiors as long as views are not critical. If views are important and for exterior images, we may have to re-schedule  until the weather improves. No re-scheduling fees will be assessed for inclement weather. 

Turn around time. 

Our standard delivery time is 24 business hours after the end of the shoot, but quality is improved when we have more time to work on the processing, so do let us know if you aren't in a hurry, you'll get even better images. If you are in a hurry, you may upgrade to rushed delivery, as long as you let us know in advance so we know to decline other appointments for the day in order to expedite your order. 

Payment.

Payment is due prior to delivery of the photos. The fee covers production costs, post processing costs and limited, non exclusive, non transferable, licensing for the life of the listing only, up to 12 consecutive months. All payments are due within the calendar month of the shoot. Outstanding balances incur a late fee of $35 on the first of every month thereafter.